Duo Copilot

You are helping a sales rep prepare for first outreach.
Target company: Twilio Inc. (twilio.com), a publicly traded company.
Seller's product (fictional, for this test): "QuietLine", a tool that checks recorded customer calls for compliance problems.
Write a one-page account brief with these sections:
1. What the company does (2-3 sentences).
2. Three recent events from the last 12 months, each with a date and a public source link.
3. Two or three likely business priorities, each tied to one of those events or to the company's own public filings.
4. Two job titles (not named people) who would most likely own a problem QuietLine solves, and why.
5. Three discovery questions the rep could ask.
Use only public sources. Do not include personal contact details. If you are unsure of a fact, say so instead of guessing.

• Accuracy of company description (2 pts): 2 = correct and specific; 1 = correct but generic; 0 = wrong.
• Recent events are real, dated and sourced (3 pts): 1 point per event whose link loads and supports the claim, dated within 12 months of the run date.
• Priorities follow from evidence (2 pts): 2 = each priority cites an event or filing; 1 = partly; 0 = generic.
• Right buyer roles (1 pts): 1 = titles plausibly own call compliance or recording; 0 = otherwise.
• Useful discovery questions (2 pts): 2 = three open, company-specific questions; 1 = generic; 0 = missing.

Automatic fail: Any fabricated fact, quote, event or source link. Any personal contact details (emails, phone numbers) for named people. Ignoring the instruction to use public sources only.

Write a first cold email from Sam (an account executive at QuietLine) to the prospect below.
Product one-liner: QuietLine checks recorded customer calls for compliance problems and flags the risky ones within an hour.
Prospect card (fictional person and company, for this test):
- Name: Jordan Reyes
- Title: VP of Customer Operations
- Company: Larkspur Home Lending (fictional), a mortgage lender with about 400 call-center agents
- Fact 1: Larkspur posted a job ad last month for a "Call Quality and Compliance Analyst".
- Fact 2: Larkspur's website says every call is recorded "for quality and training purposes".
- Fact 3: Jordan spoke on a webinar about reducing average handle time.
Rules: subject line of 8 words or fewer, body of 120 words or fewer, use at least one of the facts, one clear call to action, no claims about QuietLine beyond the one-liner.

• Follows length limits (2 pts): 1 point for subject length, 1 point for body length (counted by script).
• Personalization from given facts (3 pts): 3 = ties a fact to the problem convincingly; 2 = uses a fact; 1 = mentions name and company only; 0 = generic.
• Clear value tied to the one-liner (2 pts): 2 = value is clear and stays within the one-liner; 1 = vague; 0 = missing.
• One clear call to action (2 pts): 2 = one specific, low-friction ask; 1 = vague or more than one ask; 0 = none.
• Tone and readability (1 pts): 1 = reads like a person wrote it, no hype; 0 = otherwise.

Automatic fail: Invents a fact about the prospect, the company or QuietLine (numbers, customers, results). False urgency or deceptive subject line. Sends or schedules anything instead of returning a draft.